Check the space
Confirm all parts and clear cables, tassels, and small objects from the floor.
SUPPORT
Easy to start.
Thoughtful in daily life.
From unboxing and connectivity to everyday interaction, this guide covers the essentials.
Get started
Getting started
Six steps to bring Kangkang home.
Place the dock
Use a dry, level surface against a wall with about one meter of clear space ahead.
Power and charge
Use the round switch on the rear-left side; dock the robot first if it will not start.
Connect the app
Install Heartmemo, add the device, and connect to home Wi-Fi.
Register family
Test voice wake-up, register family members, and map the space when needed.
Start interacting
Say “Xiao Kang, Xiao Kang,” wait for the reply, then speak naturally.
Interfaces may vary by production batch or software version. Follow the delivered guide and current app.
Safe use
Three things to remember.
Use indoors on level floors.
Use at 0–35°C, away from water, heat, stairs, and windows. Supervise children under three.
Keep dry and power off first.
Do not cover the robot while charging. Disconnect power before cleaning and fully dry the plush cover.
Stop use and contact support.
Power off before removing tangled material. Stop use immediately for odor, smoke, or deformation. Do not disassemble.
For urgent situations, contact family and local professional services. Kangkang does not provide emergency response.
FAQ
Quick answers to common questions.
How do I start using Kangkang?
Check the included parts, place and connect the charging dock, charge the robot, then follow the delivered guide to connect Wi-Fi and the family app.
Can Kangkang move in every home?
Mobility depends on floors, thresholds, obstacles, lighting, and placement. Keep routes clear and complete mapping as instructed.
How can family members participate?
The Heartmemo app provides device, family-space, family-registration, reminder, and interaction settings, subject to the current version and authorization.
Does it understand Cantonese or other dialects?
Public feature materials list Mandarin, Cantonese, and other dialect support. Results vary with accent, speech rate, noise, and connectivity; please test in person.
What does the service cost?
The robot is ¥7,999. The first service year is included; from year two, service is ¥799/year with 2,000 conversation minutes per month.
What is the warranty?
The complete robot has a one-year free warranty from purchase. Human damage, water damage, drops, and unauthorized repair are excluded. Keep proof of purchase.
Does it support remote viewing or video calls?
Availability depends on the delivered version and formal instructions. Contact support for current details.
What should I do if something goes wrong?
Record the device version, time, and symptoms, then contact support. For urgent safety situations, contact family and local professional emergency services directly.
Companionship reading
Ideas worth taking time with.
Heartmemo perspectives and verified external research for general reading.
Why does social connection matter?
The World Health Organization reviews research and action on loneliness and human connection.
Read the WHO report ↗How is social support related to well-being?
A study in Acta Psychologica Sinica discusses social support, hope, loneliness, and social well-being.
Read the original study ↗How can a caring conversation begin?
Open questions and patient listening can help people feel heard.
Read the CDC guide ↗These materials are for general reading and do not imply that Kangkang provides the outcomes discussed in the research.
Use, fees, and after-sales support